Keeping pace with technology in respect of computer and telephone systems ensuring that the monitoring and communication aspects of our operation are second to none. Absolutely fundamental to the success of any business are the people within it, hence we committed to the ‘Investors in People concept’ this is now incorporated into our Quality System.
The centres are also NSI Gold “high integrity” certificated for Intruder, Fire and CCTV BS4818 monitoring and both centres provide “virtual” alarm handling and telephony services over a totally integrated platform, so two centres for the price of one with no interruption to service.
Another vital ingredient we believe is our real commitment to supporting our customers, both centres will provide a tangible level of customer support that exists beyond promotional literature and staff titles. This will include visits to your offices to discuss our ongoing association and to listen to your views on our service.
Because we have been driven by the requirements of our customers rather than just the continual drive to reduce costs, we offer an entirely UK delivered, total monitoring and administrative package that retains all of the benefits of more than thirty years experience, keeping the customer at the forefront of our business decisions. We would never consider the outsourcing abroad of any of the services that we provide, whether it is a front or back office function.
Our commitment to you is to provide a first class service throughout the range of activities, administration, operations and general support, providing you with more time to concentrate on your business.